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  • Retrain Health

Retrain Health Covid-19 Update: We are open

Hon Greg Hunt, The Australian Minister for Health, has confirmed today that ALL allied health businesses can continue working and are encouraged to do so.

“Face to face services for many remain vital, so where possible, we encourage you to continue (treating). I thank you for your courage, dedication, and care” - The Honorable Greg Hunt, 24/03/20.

As such, Retrain Health plans to remain open over the coming period.

In order to ensure your safety, as well as ours, we will be closing this week to further implement stringent hygiene and safety protocols.

Below is the list of the safety protocols we’re implementing:

  • Patients who are showing signs or symptoms of cold or flu will not be treated.

  • We will not be treating any patients who have travelled overseas within the last 14 days or live with someone who has travelled overseas within the last 30 days.

  • We will not be treating any patients who have been in contact with anyone who has been exposed to the COVID-19 virus.

  • The clinic will not be treating children under the age of 16.

  • We are only allowing one person in the treatment room at any time.

  • We are only allowing one person in reception at any time (i.e. when paying).

  • No one will be allowed to wait in reception.

  • If you arrive early, please wait outside until your appointment time.

  • Our health declaration form will need to be filled out while waiting outside the clinic, prior to each treatment.

  • We will be taking each patient’s temperature upon arrival, before entering the clinic. Any patient with a high temperature will not be treated.

  • Face masks will be provided for all patients to wear during treatment. Masks are to be put on before entering the clinic.

  • Hand sanitizer will be given to each patient upon arrival before entering the clinic.

  • Practitioners will be wearing gloves during treatment.

  • A plastic cover will be used on the treatment bed and thoroughly sanitized between patients.

  • The room will be thoroughly sanitized between each patient.

In addition to implementing these safety provisions, we have completed a full clean and wipe down off all surfaces within the clinic, applying a surface barrier protectant that provides 30 days safeguard against any microbes and has been proven effective against COVID-19.

The team at Retrain Health have all recently completed their ‘Infection Control Training – COVID-19’ through the Australian Government Department of Health.

We have had a positive response to our telehealth appointments and these appointments are likely to be covered by Medicare and private health funds by the end of the week. For more information, please refer to the telehealth page on our website.

We have organised easy access to all your BioCeuticals supplement needs. These can be delivered directly to your door. You will need to register as one of our patients. Click the BioCeuticals picture to complete the form and place your order.

As a small business, employing a number of people, we appreciate your support during this time. We are doing our best to continue to provide our services to you at the highest level of care possible.


Retrain Health is based in the Northern Rivers, NSW. From our Byron Bay and Ballina clinics, our team provides a range of quality healthcare services and products.

Retrain Health offers osteopathy, remedial massage and strength and conditioning sessions with qualified practitioners.

If you are interested in finding out more information or would like to book an appointment, please contact the clinic by phone (02) 6680 7447, send us an email or click here to book an appointment online.

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